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How to solve common HP printer problems?

How to solve common HP printer problems?

Computer printers are one of the necessary electronic devices which help all the businesses to meet their work needs. HP is one of the famous brands that attracted the attention of many users, millions of people around the world use this brand. HP printers are used by many people because of their customer satisfaction and reliability. However, just like any other electronic device, HP printers also encounter some problems. In this article, we will try to help you to solve common HP printer problems.

HP printer problems and solution

Paper jams

Paper jams are the most common problem that occurs in printers. Paper jams happen for various reasons:

  • Inappropriate positioning of paper
  • Over-filled paper tray
  • Bad quality paper
  • Dirt and dust
  • Foreign problems inside the printer

Using the appropriate paper type and occasionally cleaning printer will help you to stay away from paper jamming.

Some HP printer models are susceptible to paper jams. HP printers that vertically hold the paper and pull it down through the device will encounter paper jams. So, if you are using this kind of Hp printer in your office for printing too many documents in a day, it is better to replace it with a newer HP printer model.

If you are looking forward to learning more about paper jamming in the HP printers, read

How to fix hp printer paper jam issue problem?

Ghosting in HP printer

Ghosting is a HP printer error that puts the printing process to a halt. In this case,images get printedwithout any issue and the final outputhas low-quality images or text. These problems usually happen in LaserJet printersbecause of the power port.In order to fix this issue, you can easily change the power outlet plug.

Error 50.4

Error 50.4 is another common HP printer problem that mostly occurs in the newer version of HP LaserJet printers. This error relates to the power supply of the printer. You can resolve the hp problem by disconnecting the printer from an uninterrupted power system (UPS), and connecting it directly to the wall outlet.

Learn more: What is the difference between ink and laser jet printers

HP printer troubleshooting guide

Many HP printer error codes are common amongst both old and new models. Here’s a quick guide to the most common HP printer error codes. Printer errors can be resolved quickly if you follow the steps below.

If you do not know how to deal with printer’s error, it is better to rely on printer support experts. 

HP Error Code Explanation

02 - Warming Up

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Commonly problems with printer cable or driver

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10 - Supplies Memory Error

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Problem with the toner cartridge chip; information, or e-label, on the print cartridge

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11 - Paper Out

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Problem with the paper tray or paper sensor.

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12 - Open or No EP

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Either a cover is open or you may have defective cooling fans or PS5 sensors.

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13 - Paper Jam

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Printer has a paper jam

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14 - No EP Cartridge

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Printer either doesn't have a toner cartridge installed or doesn't recognize one that is.

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16 - Toner Low

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Toner cartridge is either low on toner or empty

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20 - Memory Overflow/ 21 - Print Overrun

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Print job exceeds the current memory capacity

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22 - I/O Configuration

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Communication problem between the printer and the computer.

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24 - Job Memory Full/ 25 - XXX Memory Full

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Too many print jobs have been send to the printer, or the job is too complex for the printer memory to process.

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30 - PS Error 16

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Commonly associated with PostScript firmware errors. It may also be triggered by PCL files being sent while the print is in PS mode or a bad PostScript file.

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30.1.1 - Disk Failure

-

Hard disk drive has crashed.

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40 - Data Transfer Error

-

Connection between the computer and printer has been broken.

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41 - Temporary Print Engine Error

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printer has experienced a temporary printer engine error

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49 - Printer Error or Communication Error

-

Error depending on the model, cable problems or hardware issues.

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50-.x Fuser Error

-

The printer fuser is faulty or the supporting circuits or power are at fault

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51 - Beam Detect Error

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On older model: missing/snapped off the tab on the bottom of the cartridge that opens the laser shutter. On new models: problem with the whole laser scanner unit.

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52 - Incorrect Scanner Speed Error

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HP error codes 52.1 and 52.2 indicate a problem with polygon mirror which reflect the laser beam across the imaging unit

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54 - Printer Error Cycle Power

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Sealing tape hasn't been removed from the toner cartridge, which is easily resolved.

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55 - Internal Communication Problem / Controller Error

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Poor connection between the DC controller and the formatter or faulty fusers, laser assemblies, firmware DIMMS,and driver problems.

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56 - Printer Device Error

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Relate to a number of different issues depending upon the model.

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57-. xx Fan Failure / Gears Seized / Memory Card Error

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On new models: failure of one or more fans.On older model: gears seized or memory problems

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58-. xx Error

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Error depend on: environmental sensor error, memory controller problem, fan problem, power problem or DC controller fault.

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59 - Motor Error

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The printer has a motor error, possibly relating to the main motor, fuser motor, image drum motor or ETC motor. On older model: relates to memory problems

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60-. xx

-

On new models: relates to a motorised tray lift error. On older model: relates to memory problems.

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61 - Formatter, Memory Error/ 62 - Memory Error, Defective Formatter Board/ 63 - Defective Formatter Board

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Improperly fitted, bad memory SIMMs or a defective formatter board

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64 - Scan Buffer Error/ 65 - Scan Buffer Error

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Defective D.C. controller, improperly fitted or bad firmware DIMMs or defective formatter board

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66 - External Paper Handling Device Error

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Problem with one or more additional paper or envelope trays or finishing units, such as a staple finisher

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67 - Service Printer Error or Memory Error

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A temporary error, defective paper guide, a break in communication, controller board error or defective SIMMs.

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68 - Error in NVRAM. Service Error NVRAM full

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The NVRAM is full, meaning some actions can't be processed.

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69 - Duplexer Error has Occurred

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Problem with duplex unit

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70/ 71 - Faulty MIO Card or SIMMs or Wrong Cartridge

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The SIMM or cartridge installed is incompatible with the printer or the MIO card is faulty

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72 - Defective Font Cartridge or Formatter Board

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Either the font cartridge is defective, or was removed during access, or the formatter board is defective

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79 - Critical Hardware Error has Occurred/ 80/ 81- Defective Network Card or Formatter Board

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Defective accessories of some kind, possibly related to memory, I/O cards or a firmware issue

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89 - PostScript ROM Failure

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PS ROM may be improperly located or have damaged pins, or may be defective

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99 - Firmware Upgrade

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Flash firmware failure.

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If you are looking for a new printer or printer parts, keep in touch with the Image SpareParts.

Jun 18th 2019

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